Bookmark and Share
Welcome to Wellcam IP Surveillance
Home > Service & Quality


Service Undertaking

1 Purpose
Wellcam establishes the following guidelines to deliver best quality with shortest turn around time for Warranty & Repairs.
2 Warranty
2.1 Warranty Period
Wellcam offers limited one (1) year warranty for all hardware products designed and manufactured by Wellcam. The warranty period will be effective from date of purchase & invoice.
2.2 Warranty Coverage
Wellcam warrants the original purchaser that the full range of IP Surveillance products enclosed with this limited hardware warranty will be free from defects in workmanship and materials for a period of one (1) year from the date of original purchase. This warranty does not cover any damage attributable to erroneous installation of the product.
The original purchaser shall without undue delay notify Wellcam of any defect which appears, failure to which shall mean that the purchaser loses its right to have the defect remedied.
Wellcam Warranty Policy covers the following products/parts:
 - Full range of IP Surveillance hardware products
But NOT Including
- Customer Consigned / Specified special-purpose Modules
(We will co-manage with Customers for special defined warranty terms & Condition)
2.3 Repairs under Warranty
During the warranty period, Wellcam will repair or replace all defective products, provided that they are returned at the customer’s expense to Wellcam or an authorized Wellcam repair facility. Wellcam has sole and unfettered discretion to determine whether a particular product will be replaced or repaired.
Wellcam reserves the rights to use replacement parts for third party peripherals or parts that are obsolete or phased-out from original manufacturer.
Wellcam reserves the right to charge a “No Fault Found!” fee for products returned as defective where no fault could be found by Wellcam. The “No Fault Found” charge will be calculated as freight charge (if incurred) plus 10% of invoice price for the unit as handling charges..
2.4 Exclusions from Warranty
Wellcam assumes no liability as a consequence of following circumstances, under which will be automatically excluded for warranty,
- The products & solutions found to be defective after expiry of the warranty period.
- The product has been subjected to misuse, abuse, or unauthorized repair, whether by accident or other cause. Such conditions will be determined by Wellcam in its sole unfettered discretion.
- This warranty is void if the unit is tampered with or altered in any way. If the product is to be used outdoors* or in dusty, humid, or other hostile environments, it must be suitably protected. Camera products specifically, must be protected, whether in use or not, from exposure to direct sunlight or halogen light – which may damage the CCD image sensor. This applies to both indoor and outdoor use of the cameras.
For camera products supplied without a lens, extreme care should be used when mounting a lens on these products. Damage to the product due to incorrectly mounted lenses will invalidate this limited hardware warranty.
- Certain models of Wellcam products are designed specifically for indoor use only. These particular cameras CANNOT be used outdoors as it will damage the CCD. Use of these products outdoors will void this warranty.
- Product updates; reworks, and tests upon the request of customers in the absence of proper warranty coverage from Wellcam.
- Product is damaged beyond repairs due to uncontrollable factors such as shipping; nature disasters, including but not limited to lighting strike, flooding, earthquake.
- This warranty does not cover Wellcam products purchased from unauthorized sources of supply. Wellcam will not replace these units regardless of whether or not the product is in or out of warranty.
Failure to comply with any of the aforementioned requirements will invalidate this limited hardware warranty.
Wellcam total liability for any defects shall be limited to repair or replacement of the product, at Wellcam sole discretion, and this shall be the purchaser’s sole remedy. 


Privacy & Policy

The application respects and protects the privacy of all users of the service. In order to provide you with more accurate and personalized services, the application will use and disclose your personal information in accordance with the provisions of this privacy policy. However, the application will treat such information with a high degree of diligence and prudence. Unless otherwise provided in this privacy policy, the application will not disclose or provide such information to any third party without your prior permission. This application will update this privacy policy from time to time. By agreeing to this application service usage agreement, you are deemed to have agreed to all contents of this privacy policy. This privacy policy is an integral part of the application service usage agreement.


1. Scope of application


(a) the personal registration information provided by you according to the requirements of the application when you register the application account;


(b) application in your use of this web service, or access to this web application platform, the application automatically receive and record your browser and computer information, including but not limited to your IP address, browser type, the use of language, visit date and time, software and hardware feature information and the page you need to record data such as;


(c) personal data of users obtained by the application from business partners through legal means.


You understand and agree that the following information does not apply to this privacy policy:


(a) the keyword information you input when using the search service provided by the application platform;


(b) relevant information and data collected by the application that you release in the application, including but not limited to participation in activities, transaction information and evaluation details;


(c) act in violation of the law or the rules of the application and the action taken against you by the application.


2. Use of information


(a) the application won't come to any irrelevant third party to provide, sell, rent, share or trade your personal information, unless get your permission in advance, or the third party and the application of this application (including affiliates) alone or together to provide the service for you, and at the end of the service, it will be banned from access to be able to access all the information including its before.


(b) the application does not allow any third party to collect, edit, sell or disseminate your personal information for free by any means. If any user of the application platform engages in the above activities, the application shall have the right to immediately terminate the service agreement with such user upon discovery.


(c) for the purpose of service users, the application may be through the use of your personal information, provide you with the information you have interested in, including but not limited to sent you product and service information, or to share information with this application partners so that they send you information about its products and services, which need your prior consent).


3. Information disclosure


Under the following circumstances, the application will disclose all or part of your personal information according to your personal wishes or laws:


(a) disclose to a third party with your prior consent;


(b) to share your personal information with third parties in order to provide the products and services you require;


(c) disclosure to third parties or administrative or judicial bodies in accordance with relevant provisions of law or at the request of administrative or judicial bodies;


(d) if you violate the relevant laws and regulations of China or the application service agreement or relevant rules, you need to disclose to a third party;


(e) if you are a qualified intellectual property complainant and have filed a complaint, disclose it to the respondent at the request of the respondent so that the parties may settle a possible rights dispute;


(f) in a transaction created on the application platform, if either party performs or partially performs the transaction obligations and requests for information disclosure, the application shall have the right to decide to provide the user with the contact information and other necessary information of the other party to facilitate the completion of the transaction or the settlement of disputes.


(g) other disclosures that the application deems appropriate in accordance with laws, regulations or website policies.


4. Information storage and exchange


The information and data about you collected by the application will be kept on the servers of the application and/or its affiliated companies, and may be transmitted to the country, region where you are located or the country where the information and data collected by the application are located and accessed, stored and displayed abroad.


5. Information security


(a) the application account has the function of security protection, please keep your username and password information properly. This application will ensure that your information is not lost, abused or altered through encryption of user passwords and other security measures. Despite the aforementioned security measures, please also note that there is no "perfect security measures" on the information network.


(b) when using the application network services to conduct online transactions, you will inevitably have to contact the counterparty or potential trading partner


6. Changes to this privacy policy


(a) if we decide to change our privacy policy, we will publish these changes in this policy, on our website and wherever we think appropriate, so that you can understand how we collect and use your personal information, who has access to this information, and under what circumstances we will disclose it.


(b) the company reserves the right to modify this policy at any time, so please check it frequently. In case of any major changes to this policy, the company will inform you through the website.


Party b discloses its personal information, such as contact information or postal address. Please protect your personal information properly and only provide it to others if necessary. If you find your personal information leaking, especially the user name and password of this application, please contact the customer service of this application immediately, so that the application can take corresponding measures.