Service Undertaking
1 Purpose
Wellcam establishes the following guidelines to deliver best quality with shortest turn around time for Warranty & Repairs.
2 Warranty
2.1 Warranty Period
Wellcam offers limited one (1) year warranty for all hardware products designed and manufactured by Wellcam. The warranty period will be effective from date of purchase & invoice.
2.2 Warranty Coverage
Wellcam warrants the original purchaser that the full range of IP Surveillance products enclosed with this limited hardware warranty will be free from defects in workmanship and materials for a period of one (1) year from the date of original purchase. This warranty does not cover any damage attributable to erroneous installation of the product.
The original purchaser shall without undue delay notify Wellcam of any defect which appears, failure to which shall mean that the purchaser loses its right to have the defect remedied.
Wellcam Warranty Policy covers the following products/parts:
- Full range of IP Surveillance hardware products
But NOT Including
- Customer Consigned / Specified special-purpose Modules
(We will co-manage with Customers for special defined warranty terms & Condition)
2.3 Repairs under Warranty
During the warranty period, Wellcam will repair or replace all defective products, provided that they are returned at the customer’s expense to Wellcam or an authorized Wellcam repair facility. Wellcam has sole and unfettered discretion to determine whether a particular product will be replaced or repaired.
Wellcam reserves the rights to use replacement parts for third party peripherals or parts that are obsolete or phased-out from original manufacturer.
Wellcam reserves the right to charge a “No Fault Found!” fee for products returned as defective where no fault could be found by Wellcam. The “No Fault Found” charge will be calculated as freight charge (if incurred) plus 10% of invoice price for the unit as handling charges..
2.4 Exclusions from Warranty
Wellcam assumes no liability as a consequence of following circumstances, under which will be automatically excluded for warranty,
- The products & solutions found to be defective after expiry of the warranty period.
- The product has been subjected to misuse, abuse, or unauthorized repair, whether by accident or other cause. Such conditions will be determined by Wellcam in its sole unfettered discretion.
- This warranty is void if the unit is tampered with or altered in any way. If the product is to be used outdoors* or in dusty, humid, or other hostile environments, it must be suitably protected. Camera products specifically, must be protected, whether in use or not, from exposure to direct sunlight or halogen light – which may damage the CCD image sensor. This applies to both indoor and outdoor use of the cameras.
For camera products supplied without a lens, extreme care should be used when mounting a lens on these products. Damage to the product due to incorrectly mounted lenses will invalidate this limited hardware warranty.
- Certain models of Wellcam products are designed specifically for indoor use only. These particular cameras CANNOT be used outdoors as it will damage the CCD. Use of these products outdoors will void this warranty.
- Product updates; reworks, and tests upon the request of customers in the absence of proper warranty coverage from Wellcam.
- Product is damaged beyond repairs due to uncontrollable factors such as shipping; nature disasters, including but not limited to lighting strike, flooding, earthquake.
- This warranty does not cover Wellcam products purchased from unauthorized sources of supply. Wellcam will not replace these units regardless of whether or not the product is in or out of warranty.
Failure to comply with any of the aforementioned requirements will invalidate this limited hardware warranty.
Wellcam total liability for any defects shall be limited to repair or replacement of the product, at Wellcam sole discretion, and this shall be the purchaser’s sole remedy.
